There is an upcoming change to Sage Intacct’s email delivery service. Later this year in the Sage Intacct 2025 Release 3 (targeted for early August), Sage will fully transition to SendGrid and discontinue the temporary use of Postfix. Any outgoing emails using custom domains that are not validated will be blocked or bounce after this change.
Steps to Take
If you use a custom domain, e.g., yourcompany.com, as the “From” or “Reply-To” address in your Sage Intacct environment(s):
- Authenticate and validate your domain via Sage Intacct’s Enhanced Email Delivery service.
- Update DNS records—your IT team likely will need to assist.
No action is required if you’re using public domains, e.g., gmail.com, yahoo.com; however, these cannot be validated.
How to Check If You’re Using a Custom Domain
- Go to: Company > Admin > Email Delivery History
- Click “Show all emails”
- Review the Sender field:
- If it’s a custom domain and not validated > Action required
- If it’s a public domain > No action needed
Detailed instructions are available in this Help Center article. In addition, Sage will be hosting a Sage Intacct Virtual Meetup, “Enhanced email delivery service domain settings overview,” on July 10, 2025. Register here.
Need Help?
For questions or support, please contact [email protected]. As a certified Sage Partner, our team can provide guidance to help you meet this requirement and avoid email delivery disruptions.
Related reading: How to Do More With Sage Intacct Release Notes