Unlocking the Full Power of Dynamics 365 CRM
October 29, 2025
Online Only
Modern revenue teams are under pressure to do more with less: drive growth, deepen customer loyalty, and prove ROI with defensible data. This webinar explores how Microsoft Dynamics 365 Customer Engagement (CE), also known as Dynamics 365 CRM, can help organizations meet those demands with confidence and control.
Join Microsoft-certified professionals from Forvis Mazars for a walkthrough of Dynamics 365 CE, including its modular capabilities, integration strengths, and proven implementation strategies. Whether you’re considering CRM options or enhancing your current environment, this session can help you unlock the full power of Dynamics 365 Sales.
Learning Objectives
Upon completion of this program, participants will be able to:
- Identify the core capabilities of Microsoft Dynamics 365 CRM.
- Recognize how Dynamics 365 CE integrates with Microsoft Outlook, Teams, and the Power Platform to help streamline collaboration and reduce administrative effort.
- Apply best practices for CRM adoption, including change management, data governance, and performance measurement, to drive user engagement and digital transformation.